Return & Refund Policy
Last Updated: April 2026
At Kotipoti.com we aim to deliver quality products and services on every order. When a refund is required, we handle it quickly and transparently.
Refund for Customer Mistake
When a refund is issued because of a customer mistake, we complete a careful investigation and return the amount to the buyer's bank account or mobile banking account within 2–3 working days.
Refund for Company Mistake
When a refund is required because of a mistake on our side, we complete a careful investigation and return the amount to the buyer's bank account or mobile banking account within 2–3 working days.
How to Request a Refund
Contact us within 7 days of receiving your order at info@kotipoti.com or +88 01714-593 593.
Share your order ID, the issue, and supporting photos if the product is damaged or incorrect.
Our team will investigate and confirm the refund within 1–2 working days.
Once approved, the refund is sent to your original payment method within 2–3 working days.
Non-Refundable Items
Perishable goods (fresh food, groceries) once delivered in good condition.
Personal care and hygiene items once the seal is broken.
Customized or made-to-order products.
Services that have already been fully delivered.
Policy Updates
Thank you for doing business with Kotipoti.com. We may update this refund policy at any time based on customer demand or applicable laws.